Privacy & Security

Ber999 Privacy Policy

The security of your personal data is our top priority. This page clearly outlines how ber999 collects, stores, and protects your information.

Last updated: 1 January 2026

In brief: ber999 never sells your data to third parties. All information is protected with SSL encryption and used solely to improve our services.

1 What Data We Collect

When you register and use the ber999 platform, we collect certain personal information — solely to provide you with a secure and seamless experience.

Data type Example Collection time
Identity Information Name, date of birth, NID number Registration / KYC
Contact Information Mobile number, email address Registration
Financial Information Mobile Pay/Nagad number, bank account Payment
Device information IP address, browser, OS Every session
Gaming Activity Bet history, wins/losses Playing Time

We only collect information that is strictly necessary — nothing excessive or unnecessary. All data is processed in accordance with this Privacy Policy.

2 Purpose of Data Use

Ber999 uses your collected data only for the purposes listed below. Under no circumstances is your data used beyond these stated purposes.

  • Account Management: For registration, login, and identity verification.
  • Payment Processing: To process deposits and withdrawals.
  • Security assurance: To prevent fraud and money laundering.
  • Service improvement: To analyze and enhance the user experience.
  • Customer support: To address your complaints and queries.
  • Legal obligation: To meet requirements from relevant authorities.
  • Personalized Offers: To send you relevant bonuses and promotions (with your consent).

If you no longer wish to receive marketing messages, you can opt out anytime via Settings or by contacting support.

3 Data retention & security

Ber999 uses the highest standard of technical measures to keep your data secure. Our server security follows industry best practices.

  • SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
  • Server security: Firewall and intrusion detection system are active.
  • Regular audits: Regular testing conducted by third-party security experts.
  • Access control: Only authorized personnel can access user data.
  • Data backup: Regular encrypted backups are maintained.

Your data may be retained for up to 5 years after account closure for legal and compliance purposes. After this period, it will be securely deleted.

Please Note: Never share your password or login details with anyone. ber999 staff will never ask for your password over the phone or via message.

4 Sharing Information with Third Parties

Ber999 never sells your personal data. However, limited information may be shared with trusted third parties to operate our services.

  • Payment Providers: To process Mobile Pay, Nagad, and bank payments.
  • Identity verifier: To complete the KYC process.
  • IT service provider: Platform hosting and maintenance.
  • Law enforcement: When required by law or for official investigations.

All third-party providers are required to adhere to our privacy standards. They receive only the data necessary for their specific function and may not use it for any other purpose.

ber999 never sells your data to advertising agencies or data brokers.

5 Cookies & tracking technologies

Ber999 uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Cookie type Purpose Duration
Essential cookies Login session, security Cleared at end of session
Functional cookies Remembering language preferences and settings 30 days
Analytics Cookies User Behavior Analytics 90 Days
Marketing Cookies Displaying Relevant Offers 1 Year (subject to consent)

You can disable cookies through your browser settings. Note that disabling essential cookies may affect certain platform features.

6 Your Privacy Rights

As a ber999 user, you have several important rights regarding your personal data. We respect these rights and are here to help you exercise them.

Right to Access
You can find out exactly what information we hold about you.
Right to rectification
You can request corrections to any inaccurate information.
Right to erasure
You can request deletion of your data under certain circumstances.
Right to Restrict Processing
You can restrict the use of your data for specific purposes.
Data portability
You can request a copy of your data.
Right to withdraw consent
You have the right to withdraw your consent at any time.

To exercise any of these rights, email us at support@ber999.bet. We will respond within 30 business days.

7 Children's privacy

Ber999 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under 18.

  • Age is verified at the time of registration.
  • If any minor's information is collected by mistake, it is deleted as soon as we become aware of it.
  • If you have concerns, parents and guardians can reach us at support@ber999.bet.

Creating or using an account is strictly prohibited for anyone under 18. Any such account will be closed immediately upon detection.

8 Data Portability

Ber999 primarily stores and processes data in Bangladesh. In some cases, data may be transferred to servers in other countries to deliver our services.

  • For any international transfers, we ensure appropriate safeguards are in place.
  • All partners comply with applicable data protection laws.
  • Encryption is always applied during data transmission.

9 Changes to Privacy Policy

Ber999 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

  • Email or SMS notice will be sent before any major changes.
  • The date of any changes will always be displayed at the top of the page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you no longer wish to comply with our policy, you always have the option to close your account.

10 Contact & Complaints

Reach out to us for any privacy-related questions, complaints, or to exercise your rights.

  • Email: support@ber999.bet
  • Subject: Write "Privacy Request" in the subject
  • Live Chat: 24/7 on the ber999 app or website
  • Response time: Within 30 business days

If we are unable to resolve your complaint, you have the right to escalate it to the relevant authority.

Our dedicated privacy team takes every request seriously and works to resolve it as quickly as possible.

Why Your Data Is Safe with ber999

We've got you covered — both technically and by policy

256-Bit Encryption

Every login, payment, and personal detail is protected by bank-grade 256-bit SSL encryption — virtually impossible for any hacker to break.

No data selling

Ber999 never sells your personal information to third parties. Your data is used solely to improve our services.

KYC Protection

The identity verification process is completed through secure channels. Your NID or passport details are stored in encrypted form on secure servers.

Instant Alerts

An instant SMS/email alert is sent whenever a login from a new device or any suspicious activity is detected.

Regular Security Audits

An independent security expert team regularly audits our systems to ensure there are no vulnerabilities.

In your control

View, update, or delete your data — it's entirely in your hands. Contact support anytime and we'll take care of it promptly.

Secure Betting Platform

Join ber999 with your data kept safe

Enjoy betting in a safe environment. Your privacy is always protected at ber999.

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